CV
Caleb V
1 reviews | Active since Jan 2025
07 Mar 2025, 21:45
Frustrating As Hell!!!
If it were up to me, Vodacom wouldn't even get a single star. Their service is absolutely frustrating. Tobi, the answering machine, is useless and just adds to the frustration – he can't help with anything. The agents I’ve dealt with have been rude and unhelpful, which only makes matters worse. To top it all off, they’ve debited my account twice this month, and I still can’t get a clear answer about why. It's honestly exhausting. Vodacom really needs to get its customer care in order. Once my contract is up, I’m taking my business elsewhere.
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Replies (1)Vodacom's replyOfficial
10 Mar 2025, 08:22Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details.
Regards,
Vodacom Consumer Website Team
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details.
Regards,
Vodacom Consumer Website Team
Vodacom's reply10 Mar 2025, 08:22
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details.
Regards,
Vodacom Consumer Website Team
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details.
Regards,
Vodacom Consumer Website Team
