Frustrating and *********** Service – Vodacom Needs to Do Better

Frustrating and *********** Service – Vodacom Needs to Do Better

I am beyond frustrated with Vodacom’s terrible service and complete lack of accountability. I initially called to inquire about my data contract, which is supposed to come to an end, only to be met with incompetence and unnecessary hurdles.

The first agent I spoke to verified my details but claimed she could only find my cellphone contract—not my data contract. She asked for the number linked to it, which I don’t have because I haven’t used it in months. I told her to use my ID number, which should be more than enough to pull up my details, but instead, she insisted that I go to a Vodacom store.

I used my own time and money to go to the Fourways Mall Vodacom store, where I had to wait forever for an agent to finally locate my details. Instead of handling the cancellation there, I was told I needed to call Vodacom again to cancel the contract. Apparently, it was set to automatically continue on a month-to-month basis—something I never agreed to!

I called again, only to be transferred from one person to another, forcing me to repeat my issue multiple times. I then spoke to Kajal Mohad, who also couldn’t find the account. When I asked her how Vodacom could fail to find an account they’ve been deducting money for, she sarcastically responded that she personally doesn’t deduct my money—what a ridiculous and unprofessional response!

I escalated the issue to a manager, who was just as useless. The line manager, Katlen, was no help whatsoever and, instead of resolving the issue, just handed me yet another task to complete. No one seemed to care, no one took ownership, and I was just being sent in circles.

This is unacceptable. Someone from Vodacom needs to call me and fix this immediately—I will not keep wasting my time chasing after a service provider that clearly doesn’t care about its customers.