DM
Dimakatso M

1 reviews | Active since Sept 2018

18 Oct 2018, 17:26

Frustrating and Costly and Dismal Service from Vodacom

Vodacom is busy billing me but failing to connect my phone to the network, can I please have the money you are *****ing from me for the past 3 day? I have lost a lot of business because this is my business phone! Please also reimburse me for all the work that I could have received in the past 3 days and counting.. In the past 3 days I have been on the phone with over 10 agents still no resolution! Tsotang Sithebela Supervisor of collections was the worst!!! he was not helpful at all and did not attend to my complaint after one of the agents on shift dismissed me and refused to listen to my problem. Please reimburse me at least for the 3 days that you are charging me while I lost business due to your incompetency

0
Replies (1)
Vodacom
Vodacom's reply18 Oct 2018, 17:52
Official
 
Dear Customer, 
Thank you for making us aware of your complaint. 
 
Kindly be advised that a consultant will make contact with you in due course to assist with your query. 
***Please note*** Beware of phishing ****s. 
 
Vodacom will not contact you via Whatsapp to request your personal details 
 
Regards, 
Vodacom Consumer Website Team