Frustrating and Confusing Service – Refund Still Not Processed

I am beyond frustrated with Vodacom’s handling of my refund. Last week Friday, a consultant promised that I would receive a refund for a router issue, and that it would reflect in my account by Monday.

Tuesday came, and I had to call Customer Care and Cancellations because the refund never appeared. Shockingly, no one could assist me because my Wi-Fi number was “no longer in the system.” Even my active cellphone number and account number apparently don’t exist in their system. Their explanation? My cancelled number from LAST WEEK was somehow “deleted in 2016.”

Every time I call, I am transferred to a different department with a completely different story. It feels like no one at Vodacom knows how to process a refund. Is there anyone at Vodacom who actually handles this properly?

This level of disorganization is unacceptable, especially for a company of Vodacom’s size.

It seems the only way to get Vodacom to call you back is by posting on Hello Peter.