GP
Genevieve P
1 reviews | Active since Feb 2024
01 Aug 2025, 08:41
Frustrating
My husband is abroad. He is unable to make or receive phone calls. The Tobi bot is faulty and unhelpful. PLEASE MAY SOMEONE ASSIST?????
Helpful (0)
Replies (2)0
Replies (2)
Vodacom's replyOfficial
01 Aug 2025, 10:11Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details.
Regards,
Vodacom Consumer Website Team
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details.
Regards,
Vodacom Consumer Website Team
Vodacom's reply01 Aug 2025, 10:11
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details.
Regards,
Vodacom Consumer Website Team
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details.
Regards,
Vodacom Consumer Website Team
GP
Genevieve P's updateReviewer Update
01 Aug 2025, 10:16Please note, that my husband cannot receive or make calls on his Vodacom number. Please explain to me how you will be making contact??????????????
GP
Genevieve P's update01 Aug 2025, 10:16
Reviewer Update
Please note, that my husband cannot receive or make calls on his Vodacom number. Please explain to me how you will be making contact??????????????