Frustrating!!!!

<p>On Friday evening I got an sms from my bank, a credit refund for a substantial amount from Vodacom. I have been trying since Sturday to find out wth is going on and what it's for, is it mine? Was it mistakenly paid into my bank account/ is it *****/a ****?????? Nobody and i mean nobody can andwe me?! Just now I waited for 28 minutes to speak to someone, always on hold, always getting through to the wrong people! I phone accounts dept specifically but kept going through to customer care. Then transferred to billing dept with no answer, because apparently they will give me a reference number and then Vodacom will contact me after 7 days to tell me what the money is for and if it's for me/some poor other customer. Call me!!!!!!! Resolve this issue, I did not give Vodacom permission for debit order, will not allow them to credit and then debit money from my account as they wish, i pay via eft. I dont want this money in my account if not mine, i want to eft it back to vodacom if not mine.</p>