Frustrated with Vodacom's Service: A Call for Accountability

I am extremely frustrated with Vodacom's service regarding my 5G contract. After signing up, my debit order was inexplicably stopped by a consultant without my consent, leading to confusion about my payments. I was under the impression that Vodacom had debited my account, only to find out later that it hadn't gone through. Recently, I was asked to provide new bank details and confirm my old account information, which raises serious concerns about my personal data security. To make matters worse, after changing my bank account in July 2024 and making a manual payment, my account was incorrectly marked as in arrears for months, negatively impacting my credit profile. Every time I reach out to customer support, I receive vague responses that fail to address my specific issues. I demand answers from senior management about what has happened with my account and how Vodacom plans to resolve these ongoing problems. This situation is unacceptable!