Frustrated with Vodacom – No Fibre for Over 7 Days!

I am extremely disappointed with Vodacom’s service. My fibre connection has been down for over seven days, and there has been no resolution or meaningful communication. My fault reference number is SR***.

Despite calling Vodacom multiple times, your support team is unable to provide me with any clear updates on what is happening or when the issue will be resolved. This lack of transparency is incredibly frustrating.

To stay connected, I’ve already spent close to R400 on mobile data, which is an additional burden caused by this prolonged downtime.

Vodacom, this is unacceptable! I expect the issue to be resolved within 24 hours, along with compensation for the expenses I’ve incurred. If no action is taken, I will escalate this matter to ICASA.

Please treat this with urgency!