Frustrated with Vodacom Fibre cancelation still not procedd

I am extremely frustrated and annoyed with the service received. I have called vodacom fibre and emailed a number of times with no outcome. I have requested numerous cancelations via email and telephonically and miraculously there is no service request fory cancelation. I have spoken to a number of people are are promised a cancelation and refund and to date you are still debiting my account. I need an urgent response and I cannot wait another 30 days for a cancelation to be processed. I have spoken to Pulelane, Tashe and corresponded via email with a few other staff with no action. I am out of pocket again this month because of *********** staff. REF to a number of Service requests numbers SR*** IS JUST 1 OF THE REFERENCES. SR*** SR***

I request that you do call retrieval on my cell number and address this matter asap as your staff do not save notes on MY account and I have requested a cancelation and have been debited every month since then.