FRUSTRATED WITH VODACOM CUSTOMER CARE'S SERVICES

21 Dec: I requested a copy of my current contract with Vodacom - I lost mine during a move & I need it to repair my phone at Samsung (online chat with cmc10). Received sms Ref: A1-XF9M-33Z1Q7. Another sms from Sameul Marema requesting copy of ID, Email Address & yr range of Contract to be faxed. I phoned again asking for an email as I do not have fax facilities. Received sms from Wilson Sithole with request to send docs to [Email Removed] Email docs - receive reference nr to confirm docs has been rec: 001C3aB7CXFCHTBG, 22/12/2015 - I phone Vod - confirm call been closed - reason Docs not received - I provide both Ref Nr, Receive sms with 3rd Ref Nr: S3-9PM27-7SIQ0, 2nd sms from Themba Sibisi confirming CIC busy investigating, 23/12/2015: Sms from Wilson Sithole again requesting that I send all docs again as they did not receive it, I phone Vodacom again (***) asking how is it possible if Vodacom confirmed they received the docs & provided a ref nr as confirmation!!!! And that they must call me because this sms system does not work at all! They need to call me. I would appreciate if Vodacom could provide me with a copy of my contract and when I can cancel my contract