Frustrated with Vodacom

I am so frustrated with Vodacom, they Admin blocked my profile and when i went to Vodacom store N1 city, they advise that I do a sim swap, which I did and RICA instore they informed that i should come back later after 4hrs as they need to wait for sim swap to activate, that was done, 28th Aug. When i went back they tell me no it's not done , Monday 29th Aug I called the Call Centre who requested the long 89 number- which I gave them, and she told me that everything is working. Tuesday evening I call again, and an agents tells me It's still on Admin blocked, they will come back to me, Last night 05/09/22 I called and I was informed everything is fine, But my number is still blocked, no network coverage and she said it's okay, I need to buy a new phone or use another phone so that it works. This morning 06/09/22 I went to get a new small phone and again and RICA another sim card, still no network and still my number has been blocked. This has inconvenienced me so much, All I want is my number back so I can inform my contacts of number change and also I need to verify with my banks that the number was mine, hence the sim swap that needs to be done. I am so frustrated about this service.