Frustrated with Vodacom

In April 2018 I went to Vodacom Monumentpark to get my profile reviewed / updated because I was due for an upgrade 4 years ago and the consultant called me to confirm it was done. I had a baby girl in April 2018 and didn't upgrade due to that. I went to Vodacom Woodlands on 28 March 2019 to upgrade and was told that my profile was not reviewed nor updated. The consultant told me that she would do the profile review and that it would be done within 24 hours. When I called Vodacom Customer Care on the 29th March to find out if it was done the consultant told me that it would only be done in the week of 2 April 2019.

I don't understand and is seriously frustrated that I struggle for more than a year to get my profile reviewed.

I missed one payment but it was paid within a few days and that was only once and a few years ago.

Can you pse assist so that I can get my profile reviewed in order to upgrade

Chantelle Visser ********** 310 **********