FRUSTRATED WITH VOCACOM

I am disappointed and extremely frustrated with Vodacom who are unable to assist me in being able to activate the voice bundle on my renewed contract. After more than 25 phone calls in the last few months and notes being loaded and promises being made that the issue will be resolved, it was ascertained that the consultant changed my sim to a data sim when he activated the renewal of my contract. So now only the data and not the voice bundle portion of the contract is available. I understand that I am on the Legacy System as I am a long standing client of Vodacom. In April I was promised by a Vinashri Pillay from the Retentions Department promised that on 1 May 2022, she would ensure that the existing contract would be reversed and a new contract will be activated. This was the only way to change the sim back from a data sim as thy could not simply load the promised voice bundle. This didn't happen and despite being assured that she would be available telephonically, we are unable to get a hold of her. There is no accountability from anyone at Vodacom as you can never follow up with the same person, there is no management available, the back office never responds. they don't respond to the emails sent to customer service. Imagine having a cell phone but being unable to purchase voice on it because the consultant that did the upgrade changed your sim to a data sim even after confirming that the voice and data bundle would remain the same. And twice they put a note on the system stating that the account is in arears, because they could not assist. which means you have to contact accounts to get the note removed and then call again to get someone to assist in hope that this person would know what to do. This has been so frustrating and time consuming as I continued to make a further 10 calls but with no success. Does Vodacom not care that it is in breach of the contract that it promised?