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Mohlotlo M

1 reviews | Active since Oct 2015

06 Jul 2025, 18:40

Frustrated with Unreliable Signal and Lack of Support

I’m extremely disappointed with the ongoing network issues. Every week the signal drops without warning, and when it’s up, it’s weak and unstable. This is not what I’m paying for.

What’s even more frustrating is the complete lack of support,no updates, no resolution, no accountability. It feels like we’re expected to just accept poor service without any explanation or urgency to fix it.

This has been going on for far too long, and I’m frankly disgruntled. It’s affecting my work, my communication, and my peace of mind. I expect better, and I want answers. definitely not renew any of my contracts!!!

0
Replies (1)
Vodacom
Vodacom's reply07 Jul 2025, 08:16
Official
 
Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via WhatsApp to request your personal details.

Regards,

Vodacom Consumer Website Team