cD
ccdb D
1 reviews | Active since Jan 2015
31 Jul 2021, 14:53
Frustrated with the Bot functionality!!!!!
I recently reverted to prepaid after cancelling my contract and received seven smses saying the below. Dear Subscriber,Your alternate number for notifications has been deleted. Kindly contact Call Centre for further assistance. Kind Regards, The Vodacom Team
I have tried numerous times to call 135 to see what this sms means and cannot speak to a person!!! This is extremely frustrating. The ridiculous Bot cannot help with my query so please tell me how to speak to an actual person????? I need to know what this sms means????
Helpful (0)
Replies (2)0
Replies (2)
Vodacom's replyOfficial
31 Jul 2021, 16:03Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's reply31 Jul 2021, 16:03
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's replyOfficial
02 Aug 2021, 16:18Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organization. As per discussion, I have advised you accordingly. Regards Consumer Website Team
Best regards,
Vodacom's reply02 Aug 2021, 16:18
Official
Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organization. As per discussion, I have advised you accordingly. Regards Consumer Website Team
Best regards,