RA
Rozina A
1 reviews | Active since Apr 2014
18 Aug 2025, 15:12
Frustrated with process
Hi, I am at my wits end. Is there anyone who is able to assist me with getting an upgrade sorted. I have been taking to various consultants about the same deal today as 2 weeks ago and each person has a different price or can't tell me reasons for it. I emailed customer care and received feedback that not in use. Did Tobi chat and told wrong department, tried to whatsapp, asks to send invite to number. How is this even possible? Been a loyal customer for years but everytime it's upgrade time it's the same issue
Helpful (0)
Replies (3)0
Replies (3)
Vodacom's replyOfficial
19 Aug 2025, 07:56 Dear Customer, Thank you for bringing your complaint to our attention. Please be advised that a consultant will be in touch with you shortly to assist with your query. ⚠️ Important Notice: Beware of phishing ****s. Vodacom will never contact you via WhatsApp to request your personal information. Kind regards,
Vodacom Consumer Website Team
Vodacom Consumer Website Team
Best regards,
Vodacom's reply19 Aug 2025, 07:56
Official
Dear Customer, Thank you for bringing your complaint to our attention. Please be advised that a consultant will be in touch with you shortly to assist with your query. ⚠️ Important Notice: Beware of phishing ****s. Vodacom will never contact you via WhatsApp to request your personal information. Kind regards,
Vodacom Consumer Website Team
Vodacom Consumer Website Team
Best regards,
Vodacom's replyOfficial
22 Aug 2025, 16:10Dear Rozina,
Thank you for taking the time to share your concerns with our office. We truly appreciate feedback from valued clients like yourself, as it helps us identify areas for improvement within our organisation.
As discussed, you confirmed that a Vodacom representative contacted you and assisted with your query. Regarding the poor service you experienced, we have escalated the matter to the relevant support team. They have since reached out to you and extended their apologies for the inconvenience caused.
Once again, thank you for bringing this to our attention and allowing us the opportunity to address your experience.
Kind regards,
Consumer Website Team
Thank you for taking the time to share your concerns with our office. We truly appreciate feedback from valued clients like yourself, as it helps us identify areas for improvement within our organisation.
As discussed, you confirmed that a Vodacom representative contacted you and assisted with your query. Regarding the poor service you experienced, we have escalated the matter to the relevant support team. They have since reached out to you and extended their apologies for the inconvenience caused.
Once again, thank you for bringing this to our attention and allowing us the opportunity to address your experience.
Kind regards,
Consumer Website Team
Best regards,
Vodacom's reply22 Aug 2025, 16:10
Official
Dear Rozina,
Thank you for taking the time to share your concerns with our office. We truly appreciate feedback from valued clients like yourself, as it helps us identify areas for improvement within our organisation.
As discussed, you confirmed that a Vodacom representative contacted you and assisted with your query. Regarding the poor service you experienced, we have escalated the matter to the relevant support team. They have since reached out to you and extended their apologies for the inconvenience caused.
Once again, thank you for bringing this to our attention and allowing us the opportunity to address your experience.
Kind regards,
Consumer Website Team
Thank you for taking the time to share your concerns with our office. We truly appreciate feedback from valued clients like yourself, as it helps us identify areas for improvement within our organisation.
As discussed, you confirmed that a Vodacom representative contacted you and assisted with your query. Regarding the poor service you experienced, we have escalated the matter to the relevant support team. They have since reached out to you and extended their apologies for the inconvenience caused.
Once again, thank you for bringing this to our attention and allowing us the opportunity to address your experience.
Kind regards,
Consumer Website Team
Best regards,
RA
Rozina A's updateReviewer Update
02 Sept 2025, 10:08Good day
I am so frustrated now. I am on a call with Customer Care as I finally thought I was sorted on the 19th when the last consultant assisted me from Elite Mobile. I went in to accept the 2 quotes and now find that only the one went through while my other contract was cancelled. This is totally disgusting service from all parties involved.
I had a call from 2 managers to confirm that all was sorted, after my complaint...which I thought it was but clearly now. In the same breath, I ask myself if it was a manager I spoke to as I was asked to rate the service at the end.
I am so ****ed off and this whole situation. I was now on a call between Vodacom customer care and Elite Mobile, who are not even abe to assist. Being told that my contract was cancelled due to not having stock which is utter nonsense. How do you not inform a client. I asked to speak to a manager and told the manager is on a 45 minute break. Is this the norm???
To date I spoke to
Sithandwa
Kwanele
Reginald
Damian
Thabisile
Lindiwe
I have asked for all my call recordings from Vodacom Direct and Elite Mobile, but have to wait on a manager everytime.
HOW DOES THIS EVEN HAPPEN!!!
VODACOM I AM TOTALLY DISGUSTED AT WHAT YOU CALL CUSTOMER SERVICE.
IF A REAL MANAGER CAN CALL ME SO THIS CAN BE SORTED URGENTLY
I am so frustrated now. I am on a call with Customer Care as I finally thought I was sorted on the 19th when the last consultant assisted me from Elite Mobile. I went in to accept the 2 quotes and now find that only the one went through while my other contract was cancelled. This is totally disgusting service from all parties involved.
I had a call from 2 managers to confirm that all was sorted, after my complaint...which I thought it was but clearly now. In the same breath, I ask myself if it was a manager I spoke to as I was asked to rate the service at the end.
I am so ****ed off and this whole situation. I was now on a call between Vodacom customer care and Elite Mobile, who are not even abe to assist. Being told that my contract was cancelled due to not having stock which is utter nonsense. How do you not inform a client. I asked to speak to a manager and told the manager is on a 45 minute break. Is this the norm???
To date I spoke to
Sithandwa
Kwanele
Reginald
Damian
Thabisile
Lindiwe
I have asked for all my call recordings from Vodacom Direct and Elite Mobile, but have to wait on a manager everytime.
HOW DOES THIS EVEN HAPPEN!!!
VODACOM I AM TOTALLY DISGUSTED AT WHAT YOU CALL CUSTOMER SERVICE.
IF A REAL MANAGER CAN CALL ME SO THIS CAN BE SORTED URGENTLY
RA
Rozina A's update02 Sept 2025, 10:08
Reviewer Update
Good day
I am so frustrated now. I am on a call with Customer Care as I finally thought I was sorted on the 19th when the last consultant assisted me from Elite Mobile. I went in to accept the 2 quotes and now find that only the one went through while my other contract was cancelled. This is totally disgusting service from all parties involved.
I had a call from 2 managers to confirm that all was sorted, after my complaint...which I thought it was but clearly now. In the same breath, I ask myself if it was a manager I spoke to as I was asked to rate the service at the end.
I am so ****ed off and this whole situation. I was now on a call between Vodacom customer care and Elite Mobile, who are not even abe to assist. Being told that my contract was cancelled due to not having stock which is utter nonsense. How do you not inform a client. I asked to speak to a manager and told the manager is on a 45 minute break. Is this the norm???
To date I spoke to
Sithandwa
Kwanele
Reginald
Damian
Thabisile
Lindiwe
I have asked for all my call recordings from Vodacom Direct and Elite Mobile, but have to wait on a manager everytime.
HOW DOES THIS EVEN HAPPEN!!!
VODACOM I AM TOTALLY DISGUSTED AT WHAT YOU CALL CUSTOMER SERVICE.
IF A REAL MANAGER CAN CALL ME SO THIS CAN BE SORTED URGENTLY
I am so frustrated now. I am on a call with Customer Care as I finally thought I was sorted on the 19th when the last consultant assisted me from Elite Mobile. I went in to accept the 2 quotes and now find that only the one went through while my other contract was cancelled. This is totally disgusting service from all parties involved.
I had a call from 2 managers to confirm that all was sorted, after my complaint...which I thought it was but clearly now. In the same breath, I ask myself if it was a manager I spoke to as I was asked to rate the service at the end.
I am so ****ed off and this whole situation. I was now on a call between Vodacom customer care and Elite Mobile, who are not even abe to assist. Being told that my contract was cancelled due to not having stock which is utter nonsense. How do you not inform a client. I asked to speak to a manager and told the manager is on a 45 minute break. Is this the norm???
To date I spoke to
Sithandwa
Kwanele
Reginald
Damian
Thabisile
Lindiwe
I have asked for all my call recordings from Vodacom Direct and Elite Mobile, but have to wait on a manager everytime.
HOW DOES THIS EVEN HAPPEN!!!
VODACOM I AM TOTALLY DISGUSTED AT WHAT YOU CALL CUSTOMER SERVICE.
IF A REAL MANAGER CAN CALL ME SO THIS CAN BE SORTED URGENTLY