Frustrated with poor Vodacom service

Item: Vodacom
Rating: 1
Author: Michelle B

Poor service received from Vodacom. Trying to change my contracts which have expired September 2017. I’m being sent from the call Centre to someone at Vodacom which then In-turn tells me that the call Centre must deal with my problem. I’m extremely frustrated being sent from pillar to post with no assistance. Is there any competent people working at Vodacom? Being asked stupid security questions for more than 15 min.

Helpful (0)

Replies (2)

Vodacom's replyOfficial

05 Mar 2018, 12:41

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details.

Regards,
Vodacom Consumer Website Team

Vodacom's reply05 Mar 2018, 12:41

Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details.

Regards,
Vodacom Consumer Website Team

Michelle B's updateReviewer Update

08 Mar 2018, 07:51

It’s three days later and I still haven’t heard from Vodacom. CAN SOMEONE PLEASE CALL ME. I’m seriuosly going to end my ties with Vodacom. Service is deteriorating every second of every day.

Michelle B's update08 Mar 2018, 07:51

Reviewer Update

It’s three days later and I still haven’t heard from Vodacom. CAN SOMEONE PLEASE CALL ME. I’m seriuosly going to end my ties with Vodacom. Service is deteriorating every second of every day.