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Maralinda M

1 reviews | Active since Oct 2012

16 Sept 2020, 07:43

Frustrated with poor service!!

I app**** for an online upgrade on my contract on 02/09/2020 and received the following confirmation email:-

Hello Maralinda,

Thank you for upgrading with us!

Your new HUAWEI P40 lite 5G is on it's way.

IMPORTANT INFO:

black-right-arrow Our RAM agents will request to see your ID book, Smart ID card or valid passport before they deliver the device.

black-right-arrow Your device will be delivered on a weekday between 8AM and 5PM, depending on your location.

black-right-arrow Your quote number is VODACOMONLIN-***

black-right-arrow All fulfilment of orders are stock dependant at the time of application approval. If one or two items in your order are temporarily out of stock the order will be placed on a back order until the stock arrives. On limited or discontinued items products will be fulfilled on a first come first serve basis.

Your order details

iPhone image HUAWEI P40 lite 5G

Device colour

Space Silver

Internal memory

-

Plan type

Smart

Contract duration

36 months

Minutes allocation

75 minutes /month

Data allocation

1 GB /month

SMS allocation

25 SMSs /month

Deal Extras

20GB Data once off

green-tick-mark Free delivery

Total cost

R399.0 PM

support Got any questions?

Call 082 135, free from any Vodacom cellphone.

To speak to Customer Care while roaming abroad, dial +27 82 135

We sincerely hope your new device will bring you much joy!

Regards,

The Vodacom Team

I received a phone call from *** Vodacom Sales department on 03/09/2020 @ 09:00 to confirm the order and advising me that I will receive my phone within 3-5 working days. I followed on a few occasions after the 5 working day have expired, advised that it says "Validation Pending". I spoke to a Thando on 14/09/2020 at 11:22 who advised me that it has been escalated and I should receive a phone call back by the afternoon, I then phoned in again and spoke Quael Louella who then sent an email @ 16:37 to ISDlog :-

Good day, Kindly assist with the below client, her order has been "validation pending" since 03/09.

Maralinda Mostert ***

*** ***

I have not received any reply as yet and still no phone either. I was hesitant to do another online order as my previous online ordering experience on *** was just as painful and frustrating.

I hope that this can be resolved this week still.

0
Replies (6)
Vodacom
Vodacom's reply16 Sept 2020, 08:55
Official
 Dear Customer,  Thank you for making us aware of your complaint.  Kindly be advised that a consultant will make contact with you in due course to assist with your query.  ***Please note*** Beware of phishing ****s.  Vodacom will not contact you via Whatsapp to request your personal details  Regards,  Vodacom Consumer Website Team 
MM
Maralinda M's update17 Sept 2020, 09:48
Reviewer Update
Another day has gone by, and still no phone or phone call from Vodacom.
MM
Maralinda M's update18 Sept 2020, 09:31
Reviewer Update
I spoke to a Nomfunda @ 09:23 on nr ***4 and she once again gave me the same story about a system error that says "Validation Pending", she confirmed that has now sent an email to their Admin department. I am quite annoyed and frustrated with this issue.
MM
Maralinda M's update21 Sept 2020, 11:28
Reviewer Update
I spoke to a Cindele @ 11:17 on nr **********4, she transferred me to the confirmations department, I then spoke to Londi @ 11:21 who then advised me that Online sales must cancel the order and the redo it, I was then again transferred back to the Online Sales department and spoke to Zandele 11:26 she advised that an email needs to be sent to the admin department to cancel, which already has been done. She furthermore advised that her manager will phone me back today to assist. I am so disappointed in the service that I have been getting.
MM
Maralinda M's update21 Sept 2020, 11:29
Reviewer Update
I spoke to a Cindele @ 11:17 on nr **********4, she transferred me to the confirmations department, I then spoke to Londi @ 11:21 who then advised me that Online sales must cancel the order and the redo it, I was then again transferred back to the Online Sales department and spoke to Zandele 11:26 she advised that an email needs to be sent to the admin department to cancel, which already has been done. She furthermore advised that her manager will phone me back today to assist. I am so disappointed in the service that I have been getting.
MM
Maralinda M's update22 Sept 2020, 10:31
Reviewer Update
A Lance phoned me on 21 September 2020 @ 12:21 from *** from the customer care department also stating that he will get online orders department to cancel the order and contact me, I have not received any feedback yet.