FRUSTRATED WITH POOR CUSTOMER SERVICE!!

<p>At the time of upgrade in 2016 the consultant recommended the Samsung S7 which is part of my cellphone contract.</p> <p>During January 2017 I started to experience problems with the device i.e. blocking all access making it unusable. I visited Vodacom, but I was referred to Samsung which referred me back to VodaCare. The phone was then booked in for repairs and when I collected it I was advised that the problem was with the software and the motherboard had to be refreshed. This resulted in me losing all the data on the phone. Not Vodacom or Samsung responded to my complain with regards to these issues.</p> <p> </p> <p>After three weeks I experienced similar issues with the phone. The phone was once again booked in for repairs. To date I have not received any feedback. Furthermore, I was not supp**** with a stand in phone with similar functions and capabilities.</p> <p>Taking into account that I cannot get what I pay for I am of the opinion that Vodacom is in breach of our contract.</p> <p>I hereby request that the faulty device be replaced without further delay or I will have no option other than to reconsider the agreement between myself and Vodacom/ Samsung.</p>