KW
Karen W

1 reviews | Active since Aug 2017

16 Jul 2024, 08:52

Frustrated with constant calls

I have received multiple calls from Vodacom contracts departments trying to get me to renew my now expired contract. Each agent has been told that I do not wish to renew my contract now and I will contact them when I am ready. After the second call, I have clearly told each agent to please remove me from the list as I do not wish to be contacted by them.

Today I received yet another call from Sheldon. After telling him to stop calling because I do not want to renew now and to indicate this on my profile he decided yo respond with... well another agent will call you because you're so rude.

Seriously Vodacom? Is this the service you give customers? I still pay my bill, it's just not a long term agreement and it doesn't include a handset fee. What gives you the right to harass me with these calls after I have asked you to stop and then tell me I am rude because I don't want to talk to your employees?

0
Replies (2)
Vodacom
Vodacom's reply16 Jul 2024, 09:58
Official
 Dear Customer,  Thank you for making us aware of your complaint.  Kindly be advised that a consultant will make contact with you in due course to assist with your query.  ***Please note*** Beware of phishing ****s.  Vodacom will not contact you via Whatsapp to request your personal details  Regards,  Vodacom Consumer Website Team 

Best regards,

Vodacom
Vodacom's reply16 Jul 2024, 14:17
Official
Dear Karen.

Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organization.
 
Our records indicate that your query has been attended to and feedback on this matter has been provided. The changes could take 24-48 hours to filter through to all Marketing teams.

Please accept our sincere apologies for the aggravation caused.
 
Regards
Vodacom Consumer Website Team

Best regards,