EV
Erna V
1 reviews | Active since Mar 2021
25 Oct 2021, 12:41
Frustrated Vodacom user
It has been weeks that we in the Magaliesburg area have had no, little or sporadic cellphone and wifi reception. Reporting it has made absolutely no difference. For those of us using laptops or computers, it has been a nightmare because when we can connect, it disconnects faster than connecting. Then we have to wait for hours or days before there might be sporadic connection, again for only seconds or a few minutes at a time. What can be done???? Please help!!
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Replies (2)
Vodacom's replyOfficial
25 Oct 2021, 13:50Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply25 Oct 2021, 13:50
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's replyOfficial
27 Oct 2021, 12:49Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per discussion, your query is currently being addressed by the Network Department who will be contacting you to offer further assistance. Regards Consumer Website Team
Vodacom's reply27 Oct 2021, 12:49
Official
Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per discussion, your query is currently being addressed by the Network Department who will be contacting you to offer further assistance. Regards Consumer Website Team