LW
Letoya W
1 reviews | Active since May 2017
02 Jun 2026, 08:28
Frustrated Vodacom Customer
I am so frustrated with Vodacom. I have again been billed the incorrect amount. This has been ongoing for the past 4 months. I don't know how many people I have spoken to me that keep calling me about my contract and upgrading it's as if your systems don't speak to each other or don't get updated. I thought it was finally resolved when I was then billed the correct amount - although never refunded for the incorrectly billed amounts. Now my contract has gone from R372.84 to R556.54 in one month. At this point, I think I just need to exit this relationship. I can't keep spending hours on the phone only for the incorrect actions to be taken and my account be billed incorrectly.
Helpful (0)
Replies (3)0
Replies (3)Vodacom's replyOfficial
02 Jun 2026, 09:45Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Vodacom's reply02 Jun 2026, 09:45
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
LW
Letoya W's updateReviewer Update
12 Jun 2026, 16:13I am still waiting for one of your consultants to come back to me to correct this. I fear that I may be billed an excessive amount yet again at the beginning of July. This is really poor service and this issue needs to be resolved.
LW
Letoya W's update12 Jun 2026, 16:13
Reviewer Update
I am still waiting for one of your consultants to come back to me to correct this. I fear that I may be billed an excessive amount yet again at the beginning of July. This is really poor service and this issue needs to be resolved.
LW
Letoya W's updateReviewer Update
26 Jun 2026, 15:19Hi there. I still haven't heard from the Vodacom team and my account has been debited again with the out of contract pricing. This should have been dealt with in a timely way.
LW
Letoya W's update26 Jun 2026, 15:19
Reviewer Update
Hi there. I still haven't heard from the Vodacom team and my account has been debited again with the out of contract pricing. This should have been dealt with in a timely way.
