TF
Tobisa F

1 reviews | Active since Apr 2019

18 Oct 2024, 11:46

Frustrated Vodacom customer!!!!!

Dear Vodacom. I have been waiting for months for your courier service to collect a handset that was erroneously delivered ti me! It’s been months!!!!!! Every time l call, l get told to wait for the courier! Why can’t l drop it off somewhere if the courier company is unable to collect a handset that COULD be delivered!!!! I’m am exhausted!!!!!!!!!!!!!!!!!!!!!!!!

Think twice before upgrading your contract online!

0
Replies (1)
Vodacom
Vodacom's reply18 Oct 2024, 12:11
Official
Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via WhatsApp to request your personal details.

Regards,

Vodacom Consumer Website Team