Frustrated Vodacom Customer

<p>The treatment that I am receiving from Vodacom is so appalling indeed. I feel disrespected and not valued as a customer. On the 1 April 2017 I did an upgrade from at Vodacom and on the 29 April 2017 my phone showed No service. At first I thought maybe it is their migration system as I upgrated from Red advantage to Smart L+, On the 1 May 2017 the problem persisted, then I visited Vodashop to iquire about the problem, It is when I was told that my number is no longer appearing in my account, they can only see a tablet number. Meaning the number is incorrectly deleted off the network, however when they go through the history, they can see that I have just done an upgrade on the 1 April 2017 and there is no indication that the upgrate was canceled. They suspected a faul from the vodacom IT system. I was then advised to contact the upgrade department on the 2 May 2017 because they dont work on public holidays, which I did and agin they advised me to go back to the Vodashop to log a call. After two weeks the net work was restored however I can not make calls, access internet nor view balances. I was asked to do sim swap but it couldnt help. Up untill today my sim card is not functional and nobody bothered to tell me what happened and when is this going to be fixed. Funny enough Vodacom expect me to pay them at the end of the month for the sim card that they incorrectly deleted off the system and they are strugling to restore the network fully. When I ask Vodacom to rather cancel the contract and go to another network provider as I am not able to utilise my number, they are refusing. I lost lots of thing due to that mistake from Vodacom. Now it will mark a full month on the 29th of May 2017 for me not being able to utilised my sim card. I will never refer anyone to sign up a contract with Vodacom as they do not value customers. Those who need to upgrade, please go to other network providers, not VODACOM. I am paying for the line that is not working. There is no value for money with VODACOM, yet they call themself number one network provider. POOR POOR and incompetence</p>