Frustrated Vodacom Customer

<p>I have been with Vodacom my hole life and my last 3 moths is the first time I have regretted having a contract with them. All started with my latest upgrade. First they didn't change my package type with the upgrade, then the legal department block my account for no reason.After that was sorted all calls I received showed private number then I had to struggle to get my identity calling activated. Then one day I saw my monthly account going up on a daily basis and I had data and minutes left so Queried this with Vodocom.Vodacom logged a call and said they will get back to me.I then took my phone to a Vodacom repair store in Cresta shopping centre were the cleared my phone and regards back up my details. They lost a lot of my videos and contact numbers.I was charged R45 per every 15 minutes and this accumulated to R180 for an hour. This happened on a Friday and after this my bill still ran up.Again I phoned Vodacom and they assured me that they have logged a call with the technical department.I received a ref number from them that was later just closed without any feedback or phone call. Again I phoned numerous times spoke to numerous supervisors with empty promises.Eventually I took my fone to an It person who I paid and he picked up there were Vodafone services I was billed for and he uninstalled it. My last call to vodacom was about two weeks back and still no one has phoned me back.My Average bill per month is about R550 but in Feb in was close to R1300.I have spoken to more than 10 people at Vodacom and tookback half day off work to sort out my query.All I can say is this was the worste service that I have ever received. I am very disappointed in thisome Big Company.</p>