LS
Lerato S
1 reviews | Active since Feb 2019
31 Jul 2024, 13:11
Frustrated sms
I'm not receiving sms's and this is the second this has happened. The first I did myself after 2 years of not receiving sms's. Now it has happened again, I'm trying to contact customer care and I'm supposed to chat to a bot named Toby via sms which I cannot do because guess what, no sms's. No option to speak to a real consultant. I'm frustrated because I cannot even check if my Sim has been hacked or not. I'm so sick of vodacom
Helpful (0)
Replies (2)0
Replies (2)
Vodacom's replyOfficial
31 Jul 2024, 14:54Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details.
Regards,
Vodacom Consumer Website Team
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details.
Regards,
Vodacom Consumer Website Team
Best regards,
Vodacom's reply31 Jul 2024, 14:54
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details.
Regards,
Vodacom Consumer Website Team
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details.
Regards,
Vodacom Consumer Website Team
Best regards,
Vodacom's replyOfficial
05 Aug 2024, 11:43Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. Our records indicate that your query was escalated to the relevant department and based on the feedback received, contact was made and query resolved. Regards Consumer Website Team
Best regards,
Vodacom's reply05 Aug 2024, 11:43
Official
Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. Our records indicate that your query was escalated to the relevant department and based on the feedback received, contact was made and query resolved. Regards Consumer Website Team
Best regards,