1 reviews | Active since Jul 2016

21 Jul 2016, 19:25

Frustrated loyal customer

<p>From wednesday 20th july i could not receive calls, when a person trys to call my number they would get the "the number is not available" msg. At this time am sitting with my phone thats on and i can make calls, go on facebool and actively on whatsapp. I was made aware of this late in the evening. I immediately contacted vodacom through the call centre and i was told that vodacom has network problems and that technical team is looking attending to this. No communication was sent, not even an apology. This continues the next day 21st july, contacted vodacom through out the day about nine (9) times to be exact and the reasons why no one can call ranges from network problems, call barring the classic one was that i exceeded my call limt. I still dont get call. No explanation nothing. </p>

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Replies (1)
Vodacom
Vodacom's reply22 Jul 2016, 04:43
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team

Best regards,