Frustrated is an understatement

I was notified on 30 Sept that a Data Inhibitor has been added to my account. This is not something I requested, and have been in contact with the Support line multiple times (5 to be exact) during Oct to have this rectified. Every time I have been informed that it will be escalated and remediated within 24-48 hours. I have had zero feedback or contact from Vodacom's side in this regard. I pay for 14GB of data that I cannot use, and see the latest invoice still references this charge... To escalate the frustration even further, more and more people are complaining that normal telephone calls to my number do not even ring, and just fail immediately. I use this number for my work, and some of the numbers that do not come through, are my offices and my employer, which is putting my employment at risk... I have been a loyal customer for over 25 years, and currently I am looking at alternative providers as this is absolutely unacceptable.