QP
Quentin P
1 reviews | Active since May 2019
17 Sept 2019, 18:53
Frustrated Is an Under Statement
I recently spend over R11, 000 Cash at a Vodacom store in table bay mall, i bought a screen protector with my device and not even a week and the screen protector has a crack, best of all i did not even do anything with the phone!! [Frustrated] it was said in store that it is one of the best, so now once again thanks to that a lost of R245 down the drain.
Frustrated is an under statement as to how i feel, dont expect me to recommend Vodacom.
Helpful (0)
Replies (4)0
Replies (4)
Vodacom's replyOfficial
18 Sept 2019, 06:59 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply18 Sept 2019, 06:59
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
QP
Quentin P's updateReviewer Update
19 Sept 2019, 22:38It has been 2 days and still no contact, was made this service is horrible. I really feel like taking my phone back with the crack screen protector taking my money back and go buy a handset at a different service provider.
All the consultants want to do is get more commission out of a cash sale and does not really put the customers first.
All the consultants want to do is get more commission out of a cash sale and does not really put the customers first.
QP
Quentin P's update19 Sept 2019, 22:38
Reviewer Update
It has been 2 days and still no contact, was made this service is horrible. I really feel like taking my phone back with the crack screen protector taking my money back and go buy a handset at a different service provider.
All the consultants want to do is get more commission out of a cash sale and does not really put the customers first.
All the consultants want to do is get more commission out of a cash sale and does not really put the customers first.
Vodacom's replyOfficial
24 Sept 2019, 14:44Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per our discussion, your query has now been resolved. Regards Consumer Website Team
Vodacom's reply24 Sept 2019, 14:44
Official
Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per our discussion, your query has now been resolved. Regards Consumer Website Team
QP
Quentin P's updateReviewer Update
24 Sept 2019, 14:52Query resolve Bull, the consultant that phone me is rude, i have never spoken to someone like that and u call that customers, u can forget business EVER dont u Raise your voice at a customer.
QP
Quentin P's update24 Sept 2019, 14:52
Reviewer Update
Query resolve Bull, the consultant that phone me is rude, i have never spoken to someone like that and u call that customers, u can forget business EVER dont u Raise your voice at a customer.