FRUSTRATED - GLAD I DO NOT HAVE TO DEAL WITH YOU AGAIN!

<p>I HAD TAKEN OUT 2 CONTRACTS WITH VODACOM IN lENASIA SEPT 2015.</p> <p>TWO MONTHS LATER ONE PHONE HAD GOTTEN ******.</p> <p>I WENT BACK AND WAS TOLD THAT THEY DID NOT INSURE ME AS THEY OUTSOURSE INSURANCE NOW.</p> <p>SO 06/06/16 I CONTACTED YOUR CALL CENTER TO SETTLE THESE CONTRACTS.</p> <p>I SPOKE TO 9 DIFFRENT PEOPLE IN TWO HOURS AFTER BEING SENT FROM DEPARTMENT TO DEPARTMENT AS I WAS MIGRATED TO 3G NO ONE WAS COMPETENT TO ASSIST ME. EVENTUTALLY SOME ONE SENT ME ONE QUOTE AS I REQUESTED FOR BOTH NUMBERS I ONLY GOT ONE.</p> <p> </p> <p>I DECIDED TO GO TO YOUR WALK IN CENTER VODAWORLD IN MIDRAND I ENTERED AT 14:22 I WAS ADVISED THERE ARE 8 PEOPLE BEFORE ME. I WAS ONLY SEEN TO AT 15: 23 AFTER ASKING WHY PEOPLE THAT HAVE COME AFTER ME WAS SEEN TO BEFORE ME.</p> <p> </p> <p>MARY JANE ASSISTED ME WITH GETTING TO THE CALL CENTRE A QUOTE WAS SENT.</p> <p>PREMATURE TERMINATION I OWED R9231.62 PER PHONE.</p> <p> </p> <p>WHEN I QUERIED ABOUT THE BREAKDOWN WHY AM I PAYING R 279.82 X 15 MONTHS WHEN I AM TERMINATING THE CONTRACT NOW. </p> <p>I UNDERSTAND THE DEVICES BUT VODACOM IS NOT GIVING ME THE AMOUT OF 279.82 X 15 OF AIRTIME IN A LUMPSUM.</p> <p> </p> <p>I CALLED THE CALL CENTRE AGAIN SPOKE TO A GUY AT CANCELLATIONS. WHO TOLD ME WELL I WANT TO CLOSE THE NUMBER SO THATS THAT.</p> <p> </p> <p>I PAID THE AMOUNT FOR BOTH THE PHONES.</p> <p>SO I AM ONE OF MANY THAT GET "****MMED" BY YOUR COMPANY PAYING FOR SOMETHING THAT I WILL NOT GET OVER THE NEXT 15 MONTHS. THIS IS TOTALLY UNFAIR!!!</p> <p>ITS disapointing and frustrating to know that one of the biggest networks can be such a let down.</p>