LM
Linda M
1 reviews | Active since Apr 2019
21 Jan 2020, 16:40
Frustrated ***** Victim
I requested a credit report from Experian to my dismay and annoyance the Vodacom account I*** is still appearing on the Experian Credit Report, in arrears!!. This is almost two years on, when I first reported the account was opened **********ly using my details. Vodacom concluded that the account was indeed **********ly opened and they will send information " to all relevant credit authorities" to have the correct information updated. Vodacom sort this out!!!!
Thanks to MTN for speedily resolving the same issue!!
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Replies (2)
Vodacom's replyOfficial
22 Jan 2020, 08:03 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply22 Jan 2020, 08:03
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's replyOfficial
10 Feb 2020, 18:58Dear Linda,
Thank you for the time and effort taken to voice your dissatisfaction with our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organization.
Your request has been forwarded to the Legal Department to update their records.
Regards
Vodacom Consumer Website Team
Thank you for the time and effort taken to voice your dissatisfaction with our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organization.
Your request has been forwarded to the Legal Department to update their records.
Regards
Vodacom Consumer Website Team
Vodacom's reply10 Feb 2020, 18:58
Official
Dear Linda,
Thank you for the time and effort taken to voice your dissatisfaction with our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organization.
Your request has been forwarded to the Legal Department to update their records.
Regards
Vodacom Consumer Website Team
Thank you for the time and effort taken to voice your dissatisfaction with our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organization.
Your request has been forwarded to the Legal Department to update their records.
Regards
Vodacom Consumer Website Team