KO
Kathleen O

1 reviews | Active since Jul 2016

13 Jul 2016, 14:22

FRUSTRATED FOR MORE THEN 2 YEARS

<p> </p> <p>1. My Contract was supposed to be between R400 and R600. I'm paying over R1100 for 75min, 2.4GBfor more then 2 years. Which os REDICULOUS!!!!</p> <p> </p> <p>2. My contract is on my boyfriends name, he gave Vodacom SYRONGLY permission to allow ME to call in if I have any problems. - VODACOM still does NOT help me when I need any assistance with MY contract. My boyfriend works alot on sites and does not have any reception to make or recieve calls. </p> <p> </p> <p>3. I could not make any payment agreements, because Vodacom does not allow me to do anything on my contract. And due to that reason alone, they soft blocked my contract for a week. </p> <p> </p> <p>4. I ended up paying more then R2200 for this contract, which leaves me with almost no money the rest of te month. </p> <p> </p> <p>5. I SERIOUSLY JUST WANT TO CLOSE MY CONTRACT! I AM FED UP WITH VODACOM!!!!! </p> <p> </p>

0
Replies (1)
Vodacom
Vodacom's reply14 Jul 2016, 05:36
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team