1 reviews | Active since Jan 2018
Frustrated
I bought a Huawei Y5 2019 on Thursday at Voda 4 u in Southgate on Thursday. When I get home I put my old memory card on the new phone but it gave me error. On Friday I called the store and spoke to the manager who advised I must come to the store following day. On Friday I went to store and a tall guy told me that the manager is not there so I must come when he is around as he is the one who said I must come. I became so angry ND asked him if what he says made sense as I spent money to get there. Another gentleman intervened and said he will help. Whist waiting for the gentleman to help me another gentleman by the name of Kallie who helped me , I must say his customer service is excellent. He helped me ND the memory card suddenly appeared on the new phone. Today then suddenly everything on the memory card doesn't appear at all on the phone. I took it out and put on my old phone and it works. I won't go back to Southgate again it cost money and I didn't know buying a new phone will be such a nightmare. My nearest vodacom shop is Maponya mall and based on my experience and previous complain their service is so horrible.
Please tell me what I can do as I need the memory card to be on my phone.
If the problem is the phone can I be urgently assisted before the 7 day period ends.
I thank you Regards Tholoana Sewpal ***
I took advice and took back the phone back to the store after contacting Jani the manager for the store. I advised that I cannot go up and down to the store as I'm chronic and I advised to stay at home during this time. We agreed that I will send my daughter. My daughter went to store yesterday of which the phone was sent to the technician of which I don't know what was done. All that was on the memory card appeared but still on top it was showing memory card error. I asked my daughter why and she said the technician said it will remain like that.
Today suddenly it shows a red arrow saying SanDisk unexpectedly removed but I have not removed the memory card and files on memory card are gone again.
I'm frustrated I had a problem with this phone from day 1,i returned it back to the store day 3 and day 7 and still no difference. I don't want this phone anymore, clearly there is something wrong with it. Can I please have this phone exchanged or can I get my money back as I'm not happy. My memory card works on all other phones except for this new phone. Can you please escalate this matter to the Regional manager, another thing it cost 50 to go to Southgate and have gone twice already and no one is going to reimburse me for all transport money.
I'm frustrated
I took advice and took back the phone back to the store after contacting Jani the manager for the store. I advised that I cannot go up and down to the store as I'm chronic and I advised to stay at home during this time. We agreed that I will send my daughter. My daughter went to store yesterday of which the phone was sent to the technician of which I don't know what was done. All that was on the memory card appeared but still on top it was showing memory card error. I asked my daughter why and she said the technician said it will remain like that.
Today suddenly it shows a red arrow saying SanDisk unexpectedly removed but I have not removed the memory card and files on memory card are gone again.
I'm frustrated I had a problem with this phone from day 1,i returned it back to the store day 3 and day 7 and still no difference. I don't want this phone anymore, clearly there is something wrong with it. Can I please have this phone exchanged or can I get my money back as I'm not happy. My memory card works on all other phones except for this new phone. Can you please escalate this matter to the Regional manager, another thing it cost 50 to go to Southgate and have gone twice already and no one is going to reimburse me for all transport money.
I'm frustrated