Frustrated

I am writing with great frustration and concern, as this is the second time this has happened to my mother. At this point, it truly feels as though she is being targeted and exploited by your company’s telemarketing team.

My mother has been using the same number for over 20 years, on a prepaid basis. Suddenly, we are being told that her number is now on contract, that she supposedly owes money, and to make matters worse, her line has been blocked. She has never visited a Vodacom store nor requested any contract.

This is unacceptable and points to possible misconduct or *****ulent activity within your telemarketing operations. I urge you to investigate this matter immediately, restore her line, and ensure that her account is cleared of any *****ulent contracts or charges. Imagine now my mom is unable to contact us due to this.