Frustrated!

I app**** for a new contract on 13 October 2021. The website states "Get FREE delivery within 2-5 working days."

Application is done online, quite a pleasant experience - phone call received to reconfirm everything I just confirmed online - not a problem.

14 October, I receive an SMS, my order is awaiting confirmation from me. No idea why, I've confirmed everything twice now - So I speak to a consultant on your online chat - and it's explained that head office will now take up to 3 working days to phone me and confirm everything I've confirmed twice, for the third time. She says she'll escalate. 15 October, I speak to Jared, who did my initial application - he will escalate.... Its now the 17th of October, still no confirmation call received, and I'm still stuck without a phone.

If this is how Vodacom is treating a new customer - me having to follow up constantly, no sure answers as to when to expect delivery (I've heard 2-5 working days, 5-7 working days, and the last was up to 10 working days) then I'd hate to see how you are treating existing customers. Judging by your Hello Peter page, it can't get any worse.

So, as your website states 2-5 working days for delivery, that is what I'm going with - and I'll be expecting a call first thing in the morning to complete the confirmation, and my device to be delivered no later than Tuesday 19 October 2021.

If you are unable to uphold the expectation which is clearly set on your website - I strongly suggest updating this to avoid further disappointing your customers.

Of course, should Vodacom choose to continue to provide the level of service experienced thus far, and my phone is not received within the promised time frame - we can cancel the order altogether - and I can find a service provider that wants and values my business.