Frustrated customer with Fibre!!!!

I spoke to a consultant on the 18th, she(Joey Petersen) advised that I needed to pay my Fibre line as I was behind with payments, she also advised that after making the payment, I would be re-connected. I made sure that I pay and I then sent the POP to her. I then told her that she should re-instate my debit order on the 23rd November 2019. I had cancelled this line as I struggled getting connection. When Their technician came out to my house fix the line and changed the box, it still continued not to function. The technician also didn't know what was wrong. The debit order did not run as discussed with her, now they dont want to re-connect me as they say I am "owing". Joey doesn't not want to contact me after Rashaad and Kaylyn sent communication to her to contact me.

Advise on the way forward.