Frustrated customer - Service and Support

I have never received such bad service from Vodacom, its absolutely disgusting how they and their 3rd party vendors treat their clients, but always keen to upgrade you but never to solve your query.

Vodacom's 3rd party vendor called last year to offer an upgrade package which after many questions I was comfortable to do so, only to find out in December (after months of receiving what was agreed too) that they were not given us the data anymore. I phoned through to raise a complaint and request the call recording, and after having to follow up again outside the SLA was told I need to raise this request via Vodacom not the vendor (why wasn't I told this in my first call) which I did and again I have received no feedback and its been over a month. In total its going for 3 months, without any proactive service or any type of service however still receiving calls to upgrade other numbers I have. Doesnt seem to be any collaboration between different areas and between Vodacom and their vendors.

I was also told I could transfer data to a phone from another number I have, but alas this is also not an option now. Your vendor needs urgent training and you need to focus on your service and support, your competitors are exceeding you in the market.

This query needs urgent attention as what was sold is now not what I am receiving. This is a really bad service experience, i would like a formal response with regards to the way forward please.

Please guys, this is unacceptable now. I have supp**** the last reference but can also give you the first one raised.

Regards Nicky