LF
Luanka F
1 reviews | Active since May 2020
23 Jan 2025, 18:54
Frustrated Customer Kran****rt Dorp
@Vodacom #Vodacom how am I suppose to run a business if there is no Vodacom signal not on my phone or on my wifi? This is pathetic. We get absolutely no technical assistance. I have logged numerous calls with no avail or any results. We are a small community of +/- 600 houses and we all struggle, but the only reply is we will look into it or check your phone. Should we change suppliers or will Vodacom actually assist Kran****rt Dorp with our technical issues. Awaiting with anticipation to hear from #vodacom
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Replies (2)
Vodacom's replyOfficial
24 Jan 2025, 08:14 Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Vodacom's reply24 Jan 2025, 08:14
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
LF
Luanka F's updateReviewer Update
25 Jan 2025, 13:36Dear Vodacom
It has been two days since I was promised a call from a consultant. No one has contacted me as yet, and we are still struggling with signal. I have lost business because of the poor signal. My customers are unable to pay me for my products & services, and I am unable to access my bank to check payments because of no signal. I am awaiting some action and feedback.
It has been two days since I was promised a call from a consultant. No one has contacted me as yet, and we are still struggling with signal. I have lost business because of the poor signal. My customers are unable to pay me for my products & services, and I am unable to access my bank to check payments because of no signal. I am awaiting some action and feedback.
LF
Luanka F's update25 Jan 2025, 13:36
Reviewer Update
Dear Vodacom
It has been two days since I was promised a call from a consultant. No one has contacted me as yet, and we are still struggling with signal. I have lost business because of the poor signal. My customers are unable to pay me for my products & services, and I am unable to access my bank to check payments because of no signal. I am awaiting some action and feedback.
It has been two days since I was promised a call from a consultant. No one has contacted me as yet, and we are still struggling with signal. I have lost business because of the poor signal. My customers are unable to pay me for my products & services, and I am unable to access my bank to check payments because of no signal. I am awaiting some action and feedback.