TH
Thandi H
1 reviews | Active since Apr 2012
20 Aug 2024, 16:43
Frustrated customer
My vodacom account number: I***-0 / *** was handed over as I have been unemployed since May 2022.
My intention was not to default on the account as I tried to maintain the account for months even after I was unemployed. However, my situation deteriorated and as a result I could not proceed with repayments. I'm currently in the process of a Job application. However, my application is pending since they have discovered a default listing by Vodacom for this account. I'm trying to get assistance in order to make payment arrangements for my account. I have been trying to contact your subscriber collections department. I humbly request your urgent assistance so that my job application can proceed.
My contact number: ***
Helpful (0)
Replies (4)0
Replies (4)
Vodacom's replyOfficial
21 Aug 2024, 07:59 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via WhatsApp to request your personal details.Regards, Vodacom Consumer Website Team
Vodacom's reply21 Aug 2024, 07:59
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via WhatsApp to request your personal details.Regards, Vodacom Consumer Website Team
TH
Thandi H's updateReviewer Update
21 Aug 2024, 17:18@Vodacom, I have not received any call from your Consultant and your subscriber collections has not rep**** to any of my emails let alone acknowledge it since Monday. THIS IS REALLY FRUSTRATING! CAN SOMEONE PLEASE ASSIST!
My contact number: ***
My contact number: ***
TH
Thandi H's update21 Aug 2024, 17:18
Reviewer Update
@Vodacom, I have not received any call from your Consultant and your subscriber collections has not rep**** to any of my emails let alone acknowledge it since Monday. THIS IS REALLY FRUSTRATING! CAN SOMEONE PLEASE ASSIST!
My contact number: ***
My contact number: ***
TH
Thandi H's updateReviewer Update
23 Aug 2024, 11:18Good day
Thank you for your feedback. I have contacted MBD and made payment arrangements.
However, MBD is refusing to provide confirmation of the arrangement and they insist that 3 consecutive payments has to made on the account.
I have manage to get the funds and have paid an amount R3000 (R500 X 6), however they are still not willing to provide the confirmation of the arrangement.
In addition, the monthly repayment of R500 will remain as arranged which will commence on 31 August 2024.
I need to mention again that the reason for my defaulting on this account is because I was unemployed since the year 2022. I now have the Job application that is pending due to this default.
Getting employment will assist me to maintain the repayments on this account until it is settled.
Refusing to issue this letter will jeopardize getting this Job opportunity which will worsen my situation and risk having a default judgement listed under my name.
Can someone please find it in their heart to assist with this issue!
Kind regards
Thank you for your feedback. I have contacted MBD and made payment arrangements.
However, MBD is refusing to provide confirmation of the arrangement and they insist that 3 consecutive payments has to made on the account.
I have manage to get the funds and have paid an amount R3000 (R500 X 6), however they are still not willing to provide the confirmation of the arrangement.
In addition, the monthly repayment of R500 will remain as arranged which will commence on 31 August 2024.
I need to mention again that the reason for my defaulting on this account is because I was unemployed since the year 2022. I now have the Job application that is pending due to this default.
Getting employment will assist me to maintain the repayments on this account until it is settled.
Refusing to issue this letter will jeopardize getting this Job opportunity which will worsen my situation and risk having a default judgement listed under my name.
Can someone please find it in their heart to assist with this issue!
Kind regards
TH
Thandi H's update23 Aug 2024, 11:18
Reviewer Update
Good day
Thank you for your feedback. I have contacted MBD and made payment arrangements.
However, MBD is refusing to provide confirmation of the arrangement and they insist that 3 consecutive payments has to made on the account.
I have manage to get the funds and have paid an amount R3000 (R500 X 6), however they are still not willing to provide the confirmation of the arrangement.
In addition, the monthly repayment of R500 will remain as arranged which will commence on 31 August 2024.
I need to mention again that the reason for my defaulting on this account is because I was unemployed since the year 2022. I now have the Job application that is pending due to this default.
Getting employment will assist me to maintain the repayments on this account until it is settled.
Refusing to issue this letter will jeopardize getting this Job opportunity which will worsen my situation and risk having a default judgement listed under my name.
Can someone please find it in their heart to assist with this issue!
Kind regards
Thank you for your feedback. I have contacted MBD and made payment arrangements.
However, MBD is refusing to provide confirmation of the arrangement and they insist that 3 consecutive payments has to made on the account.
I have manage to get the funds and have paid an amount R3000 (R500 X 6), however they are still not willing to provide the confirmation of the arrangement.
In addition, the monthly repayment of R500 will remain as arranged which will commence on 31 August 2024.
I need to mention again that the reason for my defaulting on this account is because I was unemployed since the year 2022. I now have the Job application that is pending due to this default.
Getting employment will assist me to maintain the repayments on this account until it is settled.
Refusing to issue this letter will jeopardize getting this Job opportunity which will worsen my situation and risk having a default judgement listed under my name.
Can someone please find it in their heart to assist with this issue!
Kind regards
TH
Thandi H's updateReviewer Update
27 Aug 2024, 12:19 Thandi Hadebe <***> | 12:08 PM (6 minutes ago) | |
to queries, customercare
Good day Vodacom
This is a follow up on my Hellopeter complaint. I contacted MBD as advised below and made a payment arrangement. I have also managed to get the funds and paid an amount of R3000 towards this account. Again, I need to point out that this account fell into arrears as a result of me being unemployed since 2022.I have now found employment, however my job appointment is pending due the default listing on my Credit Bureaux profile for this account. All I'm requesting is a letter to confirm that I have made an arrangement to pay this account. In my liaison with MBD offices, I have been transferred from pillar to post since last week with no success in resolving my request. Can someone please assist me! Kind regardsThandi Hadebe
***
to queries, customercare
Good day Vodacom
This is a follow up on my Hellopeter complaint. I contacted MBD as advised below and made a payment arrangement. I have also managed to get the funds and paid an amount of R3000 towards this account. Again, I need to point out that this account fell into arrears as a result of me being unemployed since 2022.I have now found employment, however my job appointment is pending due the default listing on my Credit Bureaux profile for this account. All I'm requesting is a letter to confirm that I have made an arrangement to pay this account. In my liaison with MBD offices, I have been transferred from pillar to post since last week with no success in resolving my request. Can someone please assist me! Kind regardsThandi Hadebe
***
TH
Thandi H's update27 Aug 2024, 12:19
Reviewer Update
Thandi Hadebe <***> | 12:08 PM (6 minutes ago) | |
to queries, customercare
Good day Vodacom
This is a follow up on my Hellopeter complaint. I contacted MBD as advised below and made a payment arrangement. I have also managed to get the funds and paid an amount of R3000 towards this account. Again, I need to point out that this account fell into arrears as a result of me being unemployed since 2022.I have now found employment, however my job appointment is pending due the default listing on my Credit Bureaux profile for this account. All I'm requesting is a letter to confirm that I have made an arrangement to pay this account. In my liaison with MBD offices, I have been transferred from pillar to post since last week with no success in resolving my request. Can someone please assist me! Kind regardsThandi Hadebe
***
to queries, customercare
Good day Vodacom
This is a follow up on my Hellopeter complaint. I contacted MBD as advised below and made a payment arrangement. I have also managed to get the funds and paid an amount of R3000 towards this account. Again, I need to point out that this account fell into arrears as a result of me being unemployed since 2022.I have now found employment, however my job appointment is pending due the default listing on my Credit Bureaux profile for this account. All I'm requesting is a letter to confirm that I have made an arrangement to pay this account. In my liaison with MBD offices, I have been transferred from pillar to post since last week with no success in resolving my request. Can someone please assist me! Kind regardsThandi Hadebe
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