AL
Asanda L
1 reviews | Active since Jan 2019
30 Oct 2020, 08:50
FRUSTRATED CUSTOMER DUE TO POOR SERVICE
After 100 calls to change my banking details, vodacom is still debiting me on a closed account. I spoke to different consultants who confirmed my banking details have been captured and loaded on the correct debit date. I incurred bank charges on my old account and one of the supervisor advised they will credit the charges. To my surprise they still haven't billed my account, I called again the consultant advised my account is on cash payment and not debit order what loaded what type of *********** service is this. Frustrated!! You guys are messing up my credit score.
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Vodacom's replyOfficial
30 Oct 2020, 10:58 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply30 Oct 2020, 10:58
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
AL
Asanda L's updateReviewer Update
15 Nov 2020, 16:23This was not done,your service is appalling
AL
Asanda L's update15 Nov 2020, 16:23
Reviewer Update
This was not done,your service is appalling