Frustrated Customer!!!

for context, this was my previous review that took months to resolve: "I would like to complain on the time it takes to get a query resolved or even for me to be rep**** to or given any feedback. I logged a ticket SR**********17 in the beginning on November to which I get no reply whatsoever. I have called 15-20 times and everytime I call I get the same answer from the seller support agent your query has been escalated or we'll get back to you to which I never get as much as a missed call But I pay for nothing every month religiously to get nothing in return. My internet has been down for months now and none of you assist, I pay R600 a month which I want back. Now!!!!!!! I've been paying for 4-5 months without internet."

My new issue is that I'm trying to get my money back from the time that I was paying for a service that I wasn'nt even being provided with. I created a Service Request SR***. I've called multiple times everytime I call I get the same response "we will escalate" A agent by the name of Hafeesah who is apparently in charge of this hasn't contacted me once. It's been 23 days now since I created this SR. I was told the turnaround time is 7-14 days. Am I going to have to wait months for this to be resolved like the previous SR. Pathetic Vodacom really.