Frustrated customer.

Good day Vodacom😭,

I am very frustrated with your service. I was at your branch in Tygervalley Mall. My profile status is noted as ***** but I was not aware of it. When I phoned the contact center *** I spoke to Siphesihle and he couldn’t help me and said there was no manager onsite and there was no second in charge. He eventually transferred my call to a lady that dropped the line without even giving me an opportunity to explain myself. Siphesihle says they conducted an investigation and concluded that there was ***** conducted on my account and I must have forgotten that I phoned in. I asked for recordings of the client that phoned in but with no help.