Frustrated customer

I have sent this query(see below) to Vodacom on the 15th Nov 2021. no one responded and the I called but still no one responded. then I got approached by MBD saying the have my account I made payment arrangements which i am still adhering to it. few days ago i went to Vodacom store to do sim swap since i misplaced the sim card only to found out my profile has been delete. then i resent same email(see below and query ) Vodacom lady called me and said they can recycle the number , i must liason with MBD.

lady From MDB told me i must pay amount of R11plus to get my number back. 1. i was never contacted regarding my number being deleted .2. as per 1st attorneys i was owing 5337.48 which i paid 4800 before I realize my number not working November . thats when i stopped paying hoping someone will reach out since my mail was being ignored.

2 months ago MBD reached out and told me the amount is 11kplus which i don't Know how come but still I made payment arrangement .

I feel its unfair what was done to me, i have been a loyal Vodacom client for yrs yet am expected to continue paying yet i cant Use the service , how is that far?? below email is the email I initially sent to Vodacom and Alliance attorneys.

went on unpaid maternity leave from October 2020 to Feb 2021. Though I contacted Vodacom and alerted them, my account was still handed over. I missed Payments from November 2020 till January 2021 . October was my last month working which i was paid so the vodacom debit order was successful.

When I resumed work on the 1st of Feb I found out my account was handed over to Alliance and I was in contact with Felia Makwena. I was told for my account to go back and be paid as normal. I must pay the balance of R5337.64 outstanding balance( see attached correspondence). Thereafter I made arrangements to pay R2000. 00 first payment to be followed by instalmenst till that R5337.64 paid up to date.

In March i tried contacting alliance thru emails and their whatsapp trying to make further payment arrangements with no luck. Then there was a Guy whom I can't remember his name. He looked at my account and he could allocate payment. He advised me to wait for further instructions.

In April another call received that I made an arrangement to pay R700 monthly, which I had been paying till Aug when I reached out to the alliance asking for a statement and I could get through . In September I made another payment of 700 which still didn't receive any update.

In October my number was deactivated. I don't know the reason behind it. I called Vodacom and I was told my number cant be allocated except for the part that it was handed over. on top of that my account was not handed over to VVM reason behind that its unexplained and i have been told i am owing R17589.71 which doesn't make sense cause i was only on arrears due to unpaid maternity and balance owed was only 5337.64 of which so far i have paid R4800.00 of that amount.

Now someone Please explain to me why I must continue paying my account while you have deactivated my number without reason or at least tell me the reasons behind.