Frustrated customer

I’m fed up with Vodacom the past months have been horrible the connectivity is poor I’ve called the contact centre multiple times but they always tell me connection will be restored they don’t have a turn around time eventually it was resolved after days. Now Their agents have logged a ticket on the 1st Dec to activate my router and restore connectivity they still don’t know why it’s taking long. I called them today they said they will resolve it, the frustrating thing is they keep quiet they don’t Inform the progress or status, I’m working from home I have to figure out how to ensure I get connected on my own means. Meanwhile they will want to bill me for these days and they are so quick to put your account in arrears. Vodacom activate my router and give me connectivity or cancel it