FRUSTRATED CUSTOMER

I am writing another review with a sad heart. After they upgraded my contract without me being aware, they took forever to remove the upgrade. To make matters worse, last month I had to pay a high bill even though the phone was returned to them on the 3rd of May 2024 and they said that they will credit my account. I just checked my billing and the bill is still higher than what is supposed to be and if you do not pay, it will look bad on your credit report. At this point, I feel like Vodacom is unreliable. They increase monthly installments without any notices and you just keep seeing your bill.

And the fact that when you call, you will be transferred to million people to get help is tiring and this is the only way to get help ASAP. I am not happy at all. Whoever works in the accounts and billing department needs to be checked because WOW