Frustrated Customer

Vodacom fibre is frustrating. We have had no Wi-Fi connection for 4 days and every time we call *** every agent we speak to has no idea of what to do or what is going on. It feels like you are speaking to people from different companies. Our connection was relocated from one house to another in December 2023 from Open Serve to Vuma and 4 days ago everything stopped working. One agents says relocation was not done we need a new order, one agent says it was done through Open Serve and they will contact us(Open Serve phoned us and advised their service was stopped in December and was not relocated, which is true because at the new address we are connected to a Vuma box), one agents says we are connected to Vuma........this is really depressing. An agent puts you on hold then hangs up, one tells you they are escalating the matter and you will get a call (nothing happens), one tries to do trouble shooting with you and if that doesn't work they hang up. I have spoken to Brandon, Asavela, Thando, Siphe......the list is endless. The relocation ref is: SR*** for December 2023. A new ticket was created but it seems to have been created for Open Serve which is incorrect: SR***. I see they have created another one now: SR*** . Can somebody help us please!!!!!!