FRUSTRATED CUSTOMER

I have never had a problem with Vodacom before but the service/ customer serrvice/agents have been wasting my time pretending to help me since the 29/07/2022 its been more then a month - how long does it take to correct one mistake that happened on their system and collect the wrong order ? we did simple upgrade on their vodacom app for a new cellphone the very next day an agent calls to say it was not an upgrade but a new line and contract was requested. i said that was incorrect i didnt want a new number, just an upgrade on the existing number. Agent said dont worry he will cancel and send correct phone/update existing contract.

same week received both the new upgrade and existing grade cellphone. had to wait a week for them to collect the incorrect order and then the Ram courier company kept the fone for over two weeks and then returned it to me.

i have called more then one requesting that this fone be collected. they insist i will receive a sms confirming same but since 01/09/2022, i have received neither agents confirmation that the fone will be collected

im am reminded that the credit will be given to me once the fone is collected but what to i do in the meantime when my account is being debited with money i need to live off ????

i am also told if in future i want to do an upgrade an must please call or go in store then why do you have a ''self help app'' that doesn't work. Please stop wasting your customers time

i need this cellphone to be fetched before the end of this week and my refund to be completed