PN
Portia N
1 reviews | Active since Sept 2016
07 Nov 2019, 12:00
Frustrated customer :-(
I am having a problem in getting through your call centre. I sometimes dont even feel like calling the call centre yet your self service is not user friendly, it does not give the information that one needs. i have just bought airtime and I cannot load it as it says it has already been used? By which number? As it was printed in front of me. i need reimbur*****t please or get me the number that loaded the airtime. You get away with unreasonable data usage and now am experiencing this?
Helpful (0)
Replies (2)0
Replies (2)
Vodacom's replyOfficial
07 Nov 2019, 13:53Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply07 Nov 2019, 13:53
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's replyOfficial
14 Nov 2019, 08:50Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per our discussion, your query has now been resolved. Regards Consumer Website Team
Vodacom's reply14 Nov 2019, 08:50
Official
Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per our discussion, your query has now been resolved. Regards Consumer Website Team