Frustrated customer

Logged a call on the 15th October for relocation of my Fibre. Explained that in the 1 Dec I would be in my new house and I would need my Fibre installed by then as I would need to work. I have made 7 follow up calls and when speaking to a consultant this morning my request has still not been assigned for relocation. I am now on unpaid leave as I am unable to work. Surely it cannot take 45 days and task still not assigned. Can somebody please get back to me