1 reviews | Active since Mar 2017

12 Mar 2022, 10:45

Frustrated Customer

So sick and tired of Vodacom. Charging me for a contract that was cancelled. Goes to show, they just ***** from loyal customers. I had to resort to Hello Peter for my contract to actually be cancelled at the end of January. Then I get billed in March for a cancelled contract. Only this time, it is even more than the contract value. Come on Vodacom, for a well known company, you never cease to bring out the worst in your customers. Sick and tired of this. If this is not rectified before the debit order goes off my account, we'll then I am going to take legal action. Don't even talk about the call centre. Either you cannot get through to them due to high call volumes, obviously I am not the only customer having issues with them. When you finally get through to them, they promise to investigate but never get back to you. Well, be prepared to see your company disgrace over all mediums. Clearly asking nicely isn't working

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Replies (1)
Vodacom
Vodacom's reply13 Mar 2022, 09:49
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team